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PAYMENT

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Purchasing products on our website is easy and secure. You can pay in various ways:

  • Cash upon delivery.

  • Online payment systems using Visa and MasterCard for a quick and secure transaction.

  • Bank transfer based on invoice. For this option, products will be delivered only after the advance payment or full payment is confirmed. You can discuss payment details with us by simply getting in touch.

Product Returns

We’re pleased to inform you that any product purchased on our website can be returned within 14 days. Your satisfaction is our top priority, so if you have any questions, feel free to reach out, and we’ll be happy to assist!

SHIPPING POLICY

​Thank you for shopping with us!

At Nera Shop, we strive to provide you with the best online shopping experience. Below is our shipping policy detailing how we handle your orders.

 

Shipping Areas

We currently deliver to all districts within Yerevan. If you have any questions about specific locations, please contact our customer service team.

 

Processing Time

  • Orders are processed within 24 hours.

  • You will receive a confirmation email once your order has been processed and shipped.

 

Shipping Method

We may be shipping:

  • Standard Delivery: with Nera shipping service (normally large pieces or items which requires installation)

  • Express Delivery: through an external shipping aggregator

Shipping Costs

Shipping  on orders over AMD 50,000 is free. For all other orders the costs for shipping will be AMD 3000 (in Yerevan)

Order Tracking

Once your order has shipped, you will be able to track you order either via aggregator or Nera customer service agent.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please contact our customer service team within [2] days of delivery. We will work quickly to resolve the issue.

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Contact Us

If you have any questions about our shipping policy, please feel free to reach out:

sales@nera.am

Tel: +37499116699

0064 Yerevan, Armenia

26 Rubiniants, Almast Business Center

Monday-Friday 10:00 - 19:00 AMT

Thank you for choosing Nera Shop!

Contact

sales@nera.am

Tel: +37499116699

0064 Yerevan, Armenia

25 Rubiniants, Almast Business Center

Monday-Friday 10:00 - 19:00 AMT

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